Homepage
View Catalogue
Register
FAQ
Language
English
Spanish
German
Welcome, Sign In
Open main menu
Homepage
View Catalogue
Register
FAQ
Welcome, Sign In
ACCOUNT & REGISTRATION
Who can register and place orders on this platform?
Can I order as a guest without having to register?
How do I register as a corporate buyer?
Who can I contact prior to registration?
Can I view past orders and invoices?
What is 2-factor authentication?
Are there any discounts available?
You weren’t able to find an answer here?
ORDERING & DENOMINATIONS
Can I order multiple brands, denominations or currencies in one transaction?
Can I order gift cards in different currencies in the same order?
Which denominations can I order?
Can I buy gift cards in bulk or different denominations?
Will I receive an order confirmation?
Can gift cards be personalised (logo/message)?
Does the range of gift cards offered for purchase ever change?
You weren’t able to find an answer here?
PAYMENT & INVOICING
How are orders invoiced and paid?
When is payment due?
What payment methods do you offer?
What happens if I don't pay in time?
Who is the invoice sent to?
What can I do if I did not receive my invoice by email?
Where can I view my invoices?
Who can I contact if I have any questions regarding my invoice?
You weren’t able to find an answer here?
DELIVERY & ACCESS
How will I receive the ordered gift cards?
How long does it take for gift cards to be delivered after payment?
What delivery formats of gift cards are available?
Do gift cards expire?
You weren’t able to find an answer here?
USAGE & LIABILITY
What happens if a gift card code is lost or misused?
What if a code doesn’t work at checkout?
How do recipients redeem their gift cards?
Can gift card balance be used to purchase other gift cards?
Are there purchase limits due to fraud control?
You weren’t able to find an answer here?
COSTS, VAT & FEES
Do you charge any fees?
Is VAT applied to gift card purchases?
You weren’t able to find an answer here?
CANCELLATIONS & RETURNS
Can I cancel or refund an order?
Can unused gift cards be refunded?
You weren’t able to find an answer here?
SECURITY & PRIVACY
How is my company data protected?
Who is responsible for safe handling of codes?
What should I do if I suspect fraudulent activity?
You weren’t able to find an answer here?